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Frequently asked questions

General

How do I order a map from UKMapStore?

Please visit the 'How to order' page for in-depth instructions.



What payment options does UKMapStore offer?

UKMapStore offers Visa and Mastercard debit and credit card payments via the Stripe payment platform. There is also an invoice option for large or repeat orders. Please get in contact with us if you require further information.



I want to change/cancel my order, how can I do this?

The majority of our orders are automated, so once an order has been accepted they can no longer be changed. However, if you believe an error has been made then please give us a call on 0871 230 6960 immediately and we will do our best to help rectify it.



Is UKMap acceptable for planning permission applications?

Yes! UKMap is acceptable for planning permission applications. "Land Registry is able to confirm that UKMap meets Land Registry's requirements as a mapping base on which registration applications can be made and is comfortable accepting these based on UKMap." HM Land Registry



How do I download a map that I have purchased?

Once ordered, all maps & data available to be downloaded will show up in your account area. Upon clicking "Download" a Zip file containing your data will download to your computer. You will most likely need to unzip / extract this file to begin using the data.



How much do the maps / datasets cost?

The great thing about the UKMapStore is that you will only ever need to pay for the specific area/areas that you are interested in. As every map is unique in it's size there are no set prices however we do guarantee that our prices are highly competitive. When you select the area you’re interested in and the product you’d like, the price will be displayed at the bottom of the screen.
If it isn’t showing, select “Get Price”.



The PDF file I have purchased and downloaded won't open?

You will need to use Adobe Reader to open PDF files. If you don't have Adobe Reader you can download it for FREE here: http://get.adobe.com/uk/reader/



The map I have ordered is in the wrong location. What should I do?

If you have made a mistake with your order please contact us immediately and we will gladly try and assist you by correcting your order or by processing a refund.



How do I make sure I am the first to know about the latest UKMapStore offers, news, tips and product updates?

Make sure you receive all of the information listed above by signing up to the UKMapStore mailing list here.



Do you have maps / data for Northern Ireland as well?

We do indeed, to access Northern Ireland data simply click on the 'NI' button at the top left of your UKMapStore map portal screen.



Products

What products do UKMapStore offer?

UKMapStore offers Geomni UK's unique UKLand, UKBuildings, and UKLand products, as well as Ordnance Survey products including OS MasterMap Topography. For further information see our Products page.



What benefits do Geomni's products offer over Ordnance Survey?

Geomni UK's UKMap product is comparable to OS MasterMap, however UKMap has more attribute data and is actually slightly less expensive. For an in-depth look at the UKMap product, please visit the product page.



Account

Can I set up a credit account on UKMapStore?

If you order high volumes of our products each month, and would prefer a licence to be invoiced then please give our support team a call - they would be more than happy to talk you through the options available to you.



Are my personal details safe on UKMapStore?

Yes, UKMapStore uses HTTPS encryption on their website, so all transactions are secure. As we use Stripe as our payment method, all payments are hosted on their secure servers and we have no access to your payment details.



Is there a subscription or membership charge?

No! There are no fees involved when registering an account on UKMapStore.



Still have a question? Contact us via live chat (bottom right corner of your screen)

or feel free to give us a call on 0871 230 6960.

Our operators are available during office hours (9.00 - 17.00 Mon - Fri).

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